Expert Insights on Data-Driven Decisions for Restaurant Tech Leaders

Data-Driven Decisions: Restaurant Tech Leaders React to Key Findings from HT’s 2025 Study

Data-Driven Decisions Shape Restaurant Technology

As the restaurant industry grapples with budget constraints, restaurant owners and managers are increasingly turning to data-driven solutions. Recent discussions at MURTEC 2025 highlighted essential insights from industry experts regarding technology investments and operational strategies.

Rethinking Tech Budgets amid Economic Pressures

During the panel moderated by HT’s Editor-in-Chief Robert Firpo-Cappiello, experts including David Naumann from Verizon pointed out how external economic factors like inflation are impacting IT budgets. "Operators need to justify every dollar spent," Naumann emphasized, indicating that fiscal responsibility is paramount in 2025.

Prioritizing Customer Engagement in a Digital Age

Customer engagement emerged as a leading priority among restaurant tech goals. Sid Shetty of ServiceChannel noted the significant swing in business from traditional dining to delivery services: "What once made up 5% is now closer to 30%." This shift underscores the need for restaurants to invest in the digital relationship with customers, highlighting that a better connection can inspire higher direct purchases.

Challenges with Legacy Systems and Staffing Shortages

Tech departments face hurdles as they navigate outdated systems and a shortage of skilled talent. As these issues compound, operators are urged to evaluate their current technology landscape critically. Amber Trendell from Oracle urged owners to reassess tools and ensure they're yielding substantial returns on investment.

Embracing Change for Future Success

With the insights from the panel, it's clear that successful restaurant operators will need to blend strategic tech investments with innovative customer engagement strategies. As the industry adapts to a changing landscape, those who prioritize data-guided decisions will likely thrive.

As we face these critical shifts in technology and consumer behavior, restaurant managers are encouraged to embrace the insights revealed. Leverage your technology investments wisely and engage authentically with your customers to foster loyalty and sustain growth.

Hospitality

Write A Comment

Related Posts All Posts

05.06.2025

How the Cloudbeds and STAAH Partnership Can Transform Hotel Management

Update Revolutionizing Hotel Management: The Cloudbeds and STAAH Partnership In a significant move to boost operational efficiency within the hospitality sector, Cloudbeds, a leader in hospitality management software, has partnered with STAAH, a renowned hotel distribution technology provider. This collaboration is built on a shared vision to empower hoteliers with innovative tools designed for streamlined channel management. Transforming Data Management for Hoteliers The integration of Cloudbeds’ property management system with STAAH’s cloud-based solutions promises real-time data synchronization and centralized inventory management. This shift allows hoteliers to optimize their connections with online travel agencies and significantly enhance their direct booking capabilities. Adam Harris, CEO of Cloudbeds, underscored the importance of distribution strategy, stating, "Distribution strategy separates market leaders from the rest. Our partnership with STAAH delivers more online revenue opportunities and operational efficiency, thus creating exceptional guest experiences." Impact on Guest Experience With a focus on enhancing guest satisfaction, this partnership presents critical tools that enable improved decision-making. Tony Howlett, CEO of STAAH, emphasized that effective data utilization is pivotal in modern hospitality operations. By joining forces with Cloudbeds, they aim to create a streamlined, interconnected landscape that enhances the overall hotel experience. Hoteliers now have access to advanced reporting tools and operational insights that not only drive revenue but also refine guest interactions. These developments draw attention to the fact that in today’s competitive market, leveraging technology is essential for staying ahead. The Future of Hospitality Management As the industry continues to evolve, partnerships like that of Cloudbeds and STAAH are vital. They not only promote technology integration but also signal a turning point where data-driven insights will shape the future of hotel operations. With this alliance, hoteliers can navigate the complexities of channel management, ensuring they meet the demands of both guests and the market effectively.

05.06.2025

How SIHOT Revolutionizes Hotel Guest Experience for Restaurant Managers

Update Transforming Guest Experiences in the Hospitality SectorThe hospitality industry is witnessing a remarkable transformation, driven by innovative technologies aimed at enhancing operational efficiency and guest experiences. The Best Western Plus Palatin Hotel in Wiesloch is leading this charge, having recently adopted SIHOT's integrated digital platform. This adoption not only streamlines hotel operations but also revolutionizes the way guests interact with their surroundings.The Power of Customization in Hotel ManagementCustomization is key in today's hospitality landscape. As emphasized by Matthias Eckstein, the Hotel Director of the Palatin, SIHOT functions like a Swiss Army knife, offering limitless possibilities. This customization ensures that every department's high standards are met, thus fostering improved collaboration across services from check-in to dining.Enhancing Operational Efficiency for Greater Guest SatisfactionImplementing the SIHOT suite, which includes user-friendly features like mobile ordering and digital check-ins, significantly boosts service levels. Guests can independently check in using terminals, manage payments, and streamline their stay, allowing hotel staff to focus on enhancing the overall guest experience. The direct impact of these enhancements leads to increased guest satisfaction and loyalty—an essential focus for hospitality managers and owners.Future Trends in Hospitality TechThe integration of fully digital systems is more than a trend; it's a necessity for modern hospitality. With guests increasingly seeking seamless experiences, hotels that adopt digital solutions like SIHOT can expect not only to retain clientele but also attract new customers eager for efficiency and personalization. As the industry evolves, the successful hotels will be those that stay ahead by embracing technology to refine and diversify their services.

05.06.2025

Revolutionize Your Event Management with GroupPay on Cvent Marketplace

Update How GroupPay is Transforming Event ManagementOnyx CenterSource, a leader in B2B payments and business intelligence for the hospitality industry, recently announced that its innovative platform, GroupPay, has officially launched in the Cvent App Marketplace. Designed specifically for event planners, GroupPay automates commission payment processes, enhancing efficiency for users integrating Cvent's renowned event management services.Enhanced Efficiency and TransparencyThe integration of GroupPay aligns with the pressing needs of today’s event organizers, who are tasked with demonstrating return on investment (ROI) while navigating complex operational demands. By automating payment workflows, Onyx CenterSource reduces the manual workload for event professionals, empowering them to focus on delivering exceptional experiences for attendees.A Collaborative Effort to Improve Event ExperiencesAshley Perkins, Program Director at Onyx CenterSource, expressed excitement about the partnership with Cvent, stating, "This collaboration reflects our ongoing commitment to digitizing and simplifying group commission management across the hospitality ecosystem." By leveraging Cvent’s extensive technology suite, GroupPay users can expect more streamlined processes from contract negotiations to final commission payments.Why This Matters to Restaurant OwnersFor restaurant owners and managers, the ability to seamlessly manage and track event-related commissions can lead to improved cash flow and better financial planning. With Cvent's App Marketplace now featuring GroupPay, integrating this tool can significantly enhance event profitability and stakeholder satisfaction.Take Action for Enhanced Event ManagementAs the hospitality landscape evolves, tools like GroupPay can be game-changers for restaurants that host or cater to events. Don't miss the opportunity to improve your financial transparency and operational efficiency—explore GroupPay's capabilities today.